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Cancellations/Returns/Shipping


Cancellation Policy

If you would like to cancel your order before it ships please contact us as [email protected] or (225) 395-9290. Cancelled orders may incur a 10% cancellation fee. If you would like to cancel your order and it has already shipped see the Return Policy. NFA items cannot be cancelled once the Form 3 has been submitted.  

Return Policy

We want our customers to be satisfied with the products we provide. If you receive a product from us that you are not happy with you can return the product to us in as new condition and we would be happy to provide you with a replacement, exchange or a full refund of the purchase price less shipping fees. If the reason for return was an error by us we will refund the shipping fees as well. Refunds will be given in the same form as payment was received.  

Requirements:

  1. The merchandise must be in the original packaging.
  2. The merchandise must be unused.
  3. All return merchandise shipments must be pre-paid, no COD. 
  4. Merchandise should be boxed in an appropriate manner to offer proper protection during shipment.
  5. Include the following in package:
  • A copy of your original invoice
  • Your original packing slip.
  • The reason you are returning the merchandise.

    Please ship your return item to:

    Sulzer Firearms LLC
    ATTN: Returns Dept
    11114 Cedar Park Ave, Suite B
    Baton Rouge, LA 70809  

Shipping Policy

All firearm orders require FFL paperwork to ship.

By federal law, we can ONLY transfer a firearm to a licensed dealer. They may NOT be shipped directly to you, unless you possess a valid FFL. Please note that we will NOT ship to C&R licenses. It is YOUR responsibility to ensure that a firearm is legal to own in your state. We will not ship a firearm if it is not legal in your state. If a firearm must be sent back due to being prohibited in your area, the buyer will assume any and all shipping costs and fees as well as be assessed a 10% restocking fee.

Standard Shipping: We use a combination of shipping carriers depending on the type of item purchased as well as the State the item is being shipped.  Most handguns are shipped 2nd Day Air, with all other items typically shipped Ground. 

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Sulzer Firearms LLC will be the final arbiter of discrepancies in the online catalog.